Frequently Asked Questions
Everything you need to know about our wool heritage and your shopping experience.
How should I care for my Pendleton wool products?
Most of our wool blankets and apparel are dry clean only to maintain their shape and quality. However, some items are labeled 'Eco-Wise Wool' which are machine washable in cold water. Always check the specific care label on your item.
What is your return policy?
We accept returns of unworn, unwashed, and defective merchandise within 60 days of purchase. Items must have original tags attached and be accompanied by the packing slip or receipt.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States and Canada. For other international destinations, we recommend using a third-party freight forwarding service.
Are your wool products sustainably sourced?
Yes, we are committed to sustainability. We source our wool from local ranchers who follow ethical land management and animal welfare practices, ensuring a transparent and responsible supply chain.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.